Shipping & Returns
Last updated: 22 July 2026
Every order is packed by hand in Tallinn, Estonia, and sent out with a bit of Westie joy. Here’s everything you need to know about where we ship, how long it takes, and what to do if something isn’t right.
Questions about a delivery? Email hello@littlelumiverse.com — we’re happy to help.
Where we ship
We ship worldwide. Wherever you and your little one are, we’ll do our best to get Westie post to your door.
Processing time
We pack and dispatch most orders within 1–3 business days. During busy periods or shop drops it can take a little longer — if there’s a delay, we’ll let you know. Monthly subscription mail goes out on a regular schedule each month.
Delivery times
Once your order is on its way, estimated delivery times are roughly:
- Estonia: 1–3 business days
- Rest of the EU: 3–7 business days
- UK, Europe (non-EU): 5–10 business days
- Rest of the world: 10–21 business days
These are estimates, not guarantees — postal networks and customs can add time, especially over holidays. As soon as your order ships, we’ll email you a confirmation (and tracking, where available).
Shipping costs
Shipping is calculated at checkout based on your destination and what’s in your bag, so you’ll always see the exact cost before you pay. From time to time we may offer free shipping over a certain amount — when we do, it’ll be shown at checkout.
Customs, duties and taxes
Orders within the EU include VAT and have no extra charges on arrival.
For orders outside the EU, your country may charge import duties, taxes or handling fees when the parcel arrives. These are set by your local customs authority, aren’t included in our prices, and are the recipient’s responsibility. If you’re unsure, your local customs office can tell you what to expect.
Lost, delayed or damaged parcels
If your parcel is taking much longer than the estimates above, please give it a little extra time (customs can be slow), then email us — we’ll track it down with you. If something arrives damaged, send a photo to hello@littlelumiverse.com within 14 days of delivery and we’ll make it right.
Wrong address
Please double-check your shipping address at checkout. We can’t be responsible for orders sent to an incorrect or incomplete address. If you spot a mistake, email us straight away and we’ll try to fix it before your order ships.
Returns and the right of withdrawal
If you’re a consumer in the EU, you have the right to withdraw from your order within 14 days of receiving it, for any reason — no explanation needed.
To use this right, let us know at hello@littlelumiverse.com within that 14-day window, then return the item within 14 days of telling us. Items should come back unused and in their original condition and packaging. Once we’ve received and checked the return, we’ll refund you within 14 days, using the same payment method you used to order.
A few notes:
- You cover the cost of return postage unless the item was faulty or we sent the wrong thing.
- Certain items may be exempt from the right of withdrawal where the law allows (for example, personalised or made-to-order goods). We’ll flag this clearly before you buy.
- Subscription payments already taken for the current period aren’t refunded on cancellation, but you won’t be charged again — see our Terms.
Your statutory rights, including your rights if an item is faulty, are unaffected by any of the above.
Contact
For anything shipping- or returns-related, email hello@littlelumiverse.com. A real person (and, in spirit, one small white dog) will get back to you.